In the event that the client cancels or reduces the travel items booked, the following general cancellation policy will apply:
City and Town Hotels
All bookings, alterations and cancellations must be made in writing.
Cancellation and No Show Charges
More than 30 days from the date of accommodation 30% of the total bed-nights will be charged.
Between 30 and 7 days from the date of accommodation 50% of the total bed-nights will be charged
Between 7days- 2 days from the date of accommodation 75% of the total bed-nights will be charged
Within 48 hours from the arrival 100% of the total bed night costs will be charged
The above is a general policy. Specific hotels may place different terms depending on season or other circumstances like group size etc.
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Safari Lodges and Camps
All bookings, alterations and cancellations must be made in writing.
Cancellation and No Show Charges:
More than 30 days notice – Deposit
Between 30 days and 7 days notice – 50% of the total cost
Between 7 days and 48 hours notice – 75% of the total cost
Less than 48 hours notice – 100% of the total cost.
The above is a general policy. Specific safari lodges, and camps may place different terms depending on season or other circumstances like group size etc.
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Flights and Air Ticket ServicesAll bookings, alterations and cancellations must be made in writing.
Cancellation and No Show Charges
12 days before date of travel: Full Refund less a handling fee of $20 per ticket.
10 to 6 days before date of travel will be charged a handling fee of $50 per ticket.
Within 4 days before date of travel or any NO-SHOWS will be charged in full unless a passenger is unable to travel for health reasons. Refunds in this case will be considered on an individual basis however a handling fee of $30 per ticket is payable. Tickets are not transferable.
Please note that specific carriers / airlines may have additional /different cancellation policies that may apply.
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Car Rental Services
All bookings, alterations and cancellations must be made in writing.
Cancellation and No Show Charges:
More than 30 days notice – Full Refund less any banking charges
Between 30 days and 48 hours notice – Full Refund less any banking charges
Less than 48 hours notice – 5% of the total cost.
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Tour Packages and Safaris
All bookings, alterations and cancellations must be made in writing.
Cancellation and No Show Charges:
Cancelation made more than 57 days before departure date - Deposit is refunded
Cancelation made 43 - 56 days before departure date - 40% of full cost is charged
Cancelation made 29 - 42 days before departure date - 50% of full cost is charged
Cancelation made 15 - 28 days before departure date - 80% of full cost is charged
Cancelation made 1 - 14 days before departure date - 100% of full cost is charged
Cancelation made on the same day of departure or after tour has begun - 100% of full cost
The above is a general policy. Specific safari destinations, lodges and camps may place different terms depending on season or other circumstances like group size etc.
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REFUNDS/CREDIT NOTES:
In all cases, refunds will be paid within 15 days from the date of cancellation.
